Frequently Asked Questions (FAQ)

1. What types of clothing do you offer?

We offer a wide range of clothing styles to suit different tastes, seasons, and occasions. From casual everyday wear to trend-forward fashion pieces, our collections are designed with comfort, quality, and versatility in mind.

2. How do I choose the right size?

Each product page includes a detailed size chart to help you find your best fit. Please refer to the measurements provided and compare them with your own before placing an order. If you’re between sizes, we generally recommend sizing up for comfort.

3. Can I change or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact our customer support as soon as possible. While we cannot guarantee modifications after checkout, we’ll do our best to accommodate your request.

4. What payment methods do you accept?

We accept most major payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. All transactions are encrypted and secure.

5. How long does shipping take?

Shipping times vary depending on your location and the selected shipping method. Standard processing usually takes 1–3 business days. After processing, delivery times typically range between 7–15 business days. Please note that international shipping may take longer.

6. Do you offer tracking for orders?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the delivery status of your package through the courier’s tracking system.

7. Do you ship internationally?

Yes, we ship to many countries around the world. International shipping rates and delivery times will be calculated at checkout. Please be aware that customs fees or import duties may apply, depending on your country’s regulations.

8. What is your return and exchange policy?

If you’re not satisfied with your purchase, you may return or exchange items within 14 days of delivery. Items must be unused, unworn, and in their original packaging with tags attached. Please contact our customer service team to initiate the return process.

9. What if I receive a defective or incorrect item?

We’re sorry for any inconvenience. If you receive a damaged, defective, or incorrect product, please contact us within 5 days of receiving your order. Provide your order number and a clear photo of the issue, and we’ll work with you to resolve it promptly.

10. How can I contact customer support?

You can reach our support team through the contact form on our website or by emailing our customer service address. We aim to respond to all inquiries within 24–48 hours on business days.

11. Do you offer discounts or promotions?

Yes! We regularly offer special deals, seasonal promotions, and exclusive discounts to our newsletter subscribers. Sign up for our newsletter to stay updated on the latest offers.

12. How can I make sure I receive updates about new arrivals and sales?

To stay informed about new products, sales, and promotions, subscribe to our email newsletter and follow us on social media. We regularly share updates and style inspiration to help you make the most of your wardrobe.